How can software testing help the insurance industry of Canada?

Following are a few key areas wherein software testing can help the insurance industry in Canada:

1. Claims processing: It is the most important component of insurance and should be thoroughly tested to make sure that it is accurate, efficient and fair.

·    Third-party messaging is claimed by testing

·    Accounting is claimed by testing

·    Lifecycle is claimed by testing

2. Servicing customers: There is another key area wherein software testing is leveraged to help the insurance industry in Canada. The insurance company should make sure that it is professional, helpful and responsive enough to serve customers.

·    Access and security are tested

·    Call routing and assignment are tested

·    Reflexive questions are tested

·    IVR  integration is tested.

3. Deductibles: Deductibles are contained in many insurance policies, which is basically the specific amount of money that the policyholder will have to pay from their pocket before the claim is paid by the insurance company. Deductibles vary widely, hence the policy needs to be properly selected as the deductible can prove to be affordable.

4. Exclusions: This just show what is covered and what is not covered in the insurance policy. From policy to policy, exclusions can vary widely. The fine print needs to be read to make sure that any potential risks are covered.   

The following are a few steps that need to be taken into consideration:

·    The application's ability needs to be tested so that premiums can be accurately calculated based on the information provided by the user. 

·  The application's claims processing functionality needs to be tested to make sure that the processing of claims takes place in a timely and correct manner. 

·   The application's customer service functionality is tested to make sure that customer inquiries are handled in a timely and proper manner. 

The QA team should make sure that the software testing activities can be carried out strategically and productively to streamline activities related to the insurance industry Canada.